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IT Support Technician

Posted: 13/10/26
Recruiter:Wolviston Management Services
Reference:3194530545
Type:Permanent
Disciplines: IT Technician
Salary:Competitive
Location:City, Edinburgh
Description:
IT Support Technician
Edinburgh Permanent £26,500 - £29,500

We're currently recruiting for an IT Support Technician to join a successful and growing Managed Service Provider based in Edinburgh.

This is an excellent opportunity for someone with at least 12 months of IT support experience, or a recently completed IT apprenticeship, looking to develop their technical skills within a fast-paced, supportive environment. You'll gain exposure to a wide range of technologies, clients and support challenges while receiving structured training and career development.

Working within a busy service desk team, you'll be responsible for delivering high-quality technical support, managing support tickets, and helping clients resolve a variety of IT issues.

Key Responsibilities
  • Provide first and second-line technical support to end users
  • Respond to support requests via phone, email and live chat
  • Log, update and manage tickets accurately through to resolution
  • Troubleshoot hardware, software and connectivity issues
  • Support Microsoft 365 services and cloud-based technologies
  • Assist users with desktop, laptop, server and network-related issues
  • Escalate complex incidents where required, ensuring clear handover information is provided
  • Deliver excellent customer service across a varied client base
  • Maintain technical documentation and knowledge base articles
  • Work collaboratively with colleagues to ensure service levels are achieved
Skills & Experience Required
  • Previous experience within an IT support role, ideally 12 months or more
  • Strong interest in technology and troubleshooting
  • Experience supporting Microsoft-based environments
  • Knowledge of Microsoft 365 administration and support
  • Understanding of Windows desktop operating systems
  • Basic networking knowledge including TCP/IP, DNS and DHCP
  • Excellent communication and customer service skills
  • Strong organisation and attention to detail
  • Ability to prioritise workloads and manage multiple tasks effectively
Experience working within a Managed Service Provider (MSP) environment would be highly advantageous but is not essential.

What's on Offer
  • Salary of £26,500 - £29,500 dependent on experience and technical ability
  • Clear progression opportunities and technical specialisation pathways
  • Regular mentoring and career development reviews
  • 12 dedicated training days per year
  • 6 charity days per year
  • Contribution towards gym membership
  • Private healthcare after six months' service
  • Ongoing training and professional development support
  • Exposure to a broad range of technologies and client environments
  • Supportive and collaborative team culture
Location: Edinburgh City Centre

Hours: Monday to Friday, 9:00am - 5:00pm

This is an office-based position and would suit an ambitious IT professional looking to build their career within a growing MSP that places a strong emphasis on training, development and long-term progression.

Recruiting now

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