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2nd Line Support Engineer

Posted: 13/10/26
Recruiter:Wolviston Management Services
Reference:3194530561
Type:Permanent
Disciplines: Systems Engineer
Salary:Competitive
Location:City, Edinburgh
Description:
2nd Line IT Support Engineer
Edinburgh Permanent £32,000 - £36,000

We're currently recruiting for an experienced 2nd Line IT Support Engineer to join a well-established Managed Service Provider based in Edinburgh.

This is an excellent opportunity for a technically capable support professional who enjoys troubleshooting complex issues, working across a broad range of technologies, and supporting multiple client environments.
Working as part of a collaborative technical team, you'll take ownership of escalated support tickets, deliver exceptional customer service, and contribute to ongoing projects and infrastructure improvements.
Key Responsibilities
  • Troubleshoot and resolve complex Microsoft 365, Windows, server, networking and endpoint support issues
  • Administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive
  • Manage Active Directory and Microsoft Entra ID, including user administration, permissions, authentication and MFA
  • Support Microsoft Intune and endpoint management solutions
  • Diagnose networking issues including DNS, DHCP, TCP/IP, VPNs, VLANs, Wi-Fi, switching and firewalls
  • Support Windows Server and hybrid cloud environments
  • Investigate security, endpoint and access-related incidents
  • Take ownership of escalated tickets from initial investigation through to resolution
  • Communicate effectively with customers throughout the support process
  • Assist with technical projects, system upgrades and infrastructure deployments
  • Mentor and support junior members of the service desk team
Skills & Experience Required
  • Previous experience in a 2nd Line IT Support position
  • Strong Microsoft 365 administration skills
  • Experience with Active Directory, Entra ID and Intune
  • Knowledge of Windows 10/11 and Windows Server environments
  • Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and firewalls
  • Experience supporting hybrid and cloud-based environments
  • Strong troubleshooting and problem-solving abilities
  • Excellent communication and customer service skills
  • Experience working within an MSP environment would be advantageous
Relevant Microsoft certifications are desirable, although practical commercial experience and a strong technical skillset are equally important.
What's on Offer
  • Salary of £32,000 - £36,000 depending on experience
  • 12 dedicated training days per year
  • 6 charity days per year
  • Ongoing professional development and certification support
  • Private healthcare after six months
  • Gym membership contribution
  • Regular mentoring and career development reviews
  • Exposure to a wide range of technologies, projects and client environments
  • Clear opportunities for technical progression
Location: Edinburgh City Centre

Hours: Monday to Friday, 9:00am - 5:00pm

If you're an experienced IT Support Engineer looking to further develop your technical skills within a busy and varied environment, we'd like to hear from you.

Recruiting now

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