1st / 2nd Line IT Support Analyst

IT Support Analyst

Circ £180 - £210 per day - 6 month contract inside IR35

Onsite in West London

We are looking for a 1st/2nd Line IT Support Analyst to support our clients IT Service Desk and IT infrastructure. The role is predominantly 2nd line and project related work but as the team is first point of contact you'll also cover 1st line support to users across multiple sites. This role suits a flexible, proactive and creative problem-solver who takes ownership, communicates clearly and is committed to seeing issues through to resolution.

What you'll do

• Provide first- and second-line support to internal users, combining effective technical resolution with an excellent customer experience.
• Log, prioritise and maintain request, aiming for a first-time fix wherever possible.
• Identify and route issues to the appropriate technical team, monitoring progress against priorities and agreed service levels.
• Troubleshoot PC and laptop issues by phone, remote tools and desk-side support.
• Manage new-starter setups and leaver processes.
• Configure company mobile phones across Apple iOS and Android platforms.
• Support operational technology, including VoIP and manufacturing equipment, working with external suppliers when required.
• Manage or automate antivirus upgrades and weekly endpoint scans.
• Maintain clear, accurate IT documentation.

What you'll bring

• At least two years' experience in a similar IT support role.
• Administration experience across Microsoft 365 in a hybrid environment, including Entra, Enterprise Applications, Intune, Exchange Online, SharePoint, Teams and licence management.
• Experience with Windows Server roles and services, including Active Directory Domain Services, Group Policy, DHCP and DNS.
• Strong PC hardware and software knowledge, including WinPE or Autopilot imaging, laptop and desk setups, warranty support, network cabling and patch management.
• Experience repairing laptop hardware and managing warranty claims.
• Experience supporting managed printers.
• Experience configuring and supporting Apple iOS and Android devices using Intune and Apple Business Manager.
• Experience with VMware ESXi, virtual servers and centrally managed Windows Server patching.
• Desirable experience with Power Automate and Microsoft Forms approvals.
• Intune monitoring, configuration and Autopilot deployment experience.

Day rate is dependent on experience and expected to be in the region of £180 - £210 inside IR35. For further information, please send your CV to Wayne Young at Youngs Employment Services Ltd. YES acts in the capacity of both an Employment Agent and Employment Business.