Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex

Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex

About us

Acker-Tech is a growing managed IT provider based in Harlow, supporting businesses across Essex, Hertfordshire and London. We re a Microsoft partner with Cyber Essentials Plus, with a focus on preventing problems before they affect our clients. Joining us now means playing a real part in building the company, with plenty of room for personal and professional growth.

Position summary

This role is for someone with a genuine passion for technology who is curious, adaptable and keen to learn. If you ve built a PC, set up a home lab, or you re the one your family calls when the Wi-Fi drops, that s a good start. You ll work alongside our engineers on real client issues from the start, including visits to client sites. We re committed to your development.

Key responsibilities

• Log, work and update support tickets by phone, email and remote session
• Troubleshoot everyday hardware, software, printer and Microsoft 365 issues
• Set up laptops, phones and new starter accounts
• Handle password resets plus mailbox and Teams access requests
• Escalate complex issues to senior engineers with clear notes
• Join engineers on client site visits, office moves and device rollouts
• Document fixes so the whole team can use them

What we re looking for

• A genuine interest in IT, whether through study, a home lab, a first job or helping friends and family
• A logical approach to solving problems
• Clear communication with non-technical people
• A willingness to learn and take feedback
• Basic knowledge of Windows, Microsoft 365 and networking (IP addresses, DNS, Wi-Fi)

Desirable

• CompTIA A, MS-900 or similar, or working towards one
• Helpdesk or customer service experience

Minimum requirements

• UK resident with a full UK driving licence and own car for business use (mileage paid)

Why join us

• Experience of lots of different businesses and how they run their IT
• Microsoft exams paid for
• A route to Support Engineer as your skills grow
• You ll be part of a dynamic team where your opinion matters

INDAPE