Recruiting now
| Posted: | 23/10/26 | |
| Recruiter: | RecruitmentRevolution.com | |
| Reference: | 3201310134 | |
| Type: | Permanent | |
| Disciplines: | Applications Specialist | |
| Salary: | £25,000 - £28,000 Annual depending on experience | |
| Location: | Yorkshire and the Humber | |
| Description: | Application Support SaaS Customer Service Troubleshooting Software Support Love solving technical problems and helping people get the most out of great software? We're SB Software, the Sheffield-based team behind award-winning vending and coffee management software, helping businesses across the UK and beyond run smarter, more efficient operations. Our flagship solutions, Vendmanager and Coffeemanager, help operators manage everything from their vending machines and coffee services to stock, reporting and everyday business processes. We're proud to be a UK market leader, recognised for both our software and our customer support, and continuing to grow across EMEA. Now part of 365 Retail Markets, a global leader in unattended retail technology, we combine the expertise and personal service of an established UK software business with the resources and opportunities of an international technology company. We're now looking for a friendly, confident and technically curious 1st Line Application Support Engineer to join our award-winning support team. If you're great with people, enjoy investigating problems and love the satisfaction of finding a solution, we'd love to hear from you. The Role at a Glance 1st Line Application Support Engineer Initial Shifts: 8am 4pm or 9am 5pm Support: First-Line Queries Phone & Email Troubleshooting Customer Communication Technology: SaaS Applications Windows Android Software Testing Ticketing Systems Please note: Applicants must have the unrestricted right to work in the UK. Unfortunately, we cannot offer visa sponsorship or consider candidates with time-limited work permission for this position. Help Customers Get the Best from Our Technology. You'll be one of the first people our customers turn to when they need help using our software. Whether it's a question about how something works, a technical issue that needs investigating or a problem that requires support from another team, you'll make sure customers receive a helpful, professional response. You'll work closely with our wider support and development teams, learning our products, developing your technical knowledge and building strong relationships with the businesses that rely on our technology. This is a great opportunity for someone who already has first-line support experience and wants to build their career in a specialist, growing software business. Where You'll Make an Impact • Responding to first-line software support enquiries by telephone and email About You You're someone who enjoys helping people and has a natural curiosity about technology. You're confident on the phone, communicate clearly and don't shy away from investigating an unfamiliar problem. You don't need to know everything about our software or industry already. What matters is that you have a good technical mindset, relevant first-line support experience and the enthusiasm to keep learning. You'll ideally bring: • Experience in first-line IT support, application support or software helpdesk support It would be a bonus if you have: • Experience supporting SaaS or business software applications Above all, we're looking for someone who is personable, technically minded and eager to develop, with the confidence to take ownership of customer enquiries and deliver great support. Why SB Software? At SB Software, our philosophy is simple: make things Simply Better. That means building industry-leading software that makes our customers' businesses easier to manage, more efficient and more successful. We're proud of our award-winning products and support, but we're equally proud of the people behind them. Our culture is built around customer success, innovation, technical expertise and continuous improvement. As our business grows, we continue to invest in our people, products and services, creating opportunities to learn, develop and contribute to something bigger. And with the backing of 365 Retail Markets, you'll be joining a business with both strong UK roots and an exciting international future. What We Offer • £25,000 £28,000 depending on experience Your Experience / Background / Previous Roles May Include Apply now. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. | |