L1 Service Desk Analyst (M365) - Milton Keynes - RJR6BK84

L1 Service Desk Analyst (M365)

Milton Keynes | 3 month contract initially | Inside IR35 | Monday to Friday | ASAP start

A specialist MSP is building a dedicated service desk for one of its large global clients, and needs two L1 analysts to be the friendly, capable first point of contact for its users.

It's a great opportunity for a first line engineer who wants exposure to a wide Microsoft and cloud stack, with a clear path into L2.

What you'll be doing

• Taking calls, emails and tickets, then triaging and resolving them at first contact wherever possible
• Password resets, MFA, account admin in AD and Entra ID, and new starter setups
• Supporting Outlook, Teams, OneDrive, SharePoint and Windows 10/11
• Escalating cleanly to L2 and adding to the knowledge base

What's in it for you

• Monday to Friday, either 8am to 4pm or 10am to 6pm
• Competitive day rate via umbrella
• A genuine route to a permanent role/progression into L2

Apply now. You'll get a few quick questions about your experience and availability, and we'll call shortlisted applicants straight away.