Service Systems Engineer

A global medical technology company is seeking an experienced Service Engineer on a contract basis for 5-months, to support the launch and ongoing service of complex technology products within a regulated environment.

You'll work with international R&D teams, product owners and service functions to design the processes, documentation, training and workflows needed for product deployment, installation, configuration and support.

The role will also provide hands-on Tier 3 technical support, manage customer escalations and transfer new service processes into operations.

• Technical service engineering within an R&D or product-development environment
• Troubleshooting, root-cause analysis and problem-solving
• Creation of service documentation, workflows and technical training
• Product deployment, configuration, installation or upgrade support
• Customer escalation management and cross-functional collaboration

• Experience within medical devices, regulated technology or another safety-critical environment
• Experience supporting cloud-based products, software platforms or system integrations

This is a strong fit for Service Engineers who enjoy working between product development, technical support and service operations, with hands-on involvement in new product launches and complex customer escalations.

• 2-3 years experience in R&D environments
• Tier 2 or Tier 3 technical support
• Design transfer into service operations
• Systems requirements and requirements decomposition
• FDA, ISO or IEC-regulated product development
• Training technical support and field service teams
• Jira, Azure DevOps or similar tracking systems
• Customer-facing technical support
• Technical leadership during product deployments
• Availability to work onsite and travel when needed

Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement.

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Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales