Digital Services Team Leader

K.A.G. Recruitment are thrilled to be exclusively partnering with a leading name in UK Food Manufacturing to bring you an exciting opportunity to join their team as a Digital Services Team Leader, based at their Birmingham head office. This is a fantastic opportunity to make a real impact, develop people and help shape the future of digital services within a successful and growing business.

Role: Digital Services Team Leader

Salary: £45,000-£50,000 DOE

Hours: 37.5 per week

Location: Birmingham (B37)

Reporting to: Digital Services Manager

About the Role

This is a great opportunity for a people-focused individual to lead and develop the Digital Services team, improve technology support and deliver excellent customer service. You will help set priorities, encourage collaboration and knowledge sharing, and identify better ways of working to enhance the service provided across the business.

Key Responsibilities

• Coach, support and develop the Digital Services team, encouraging knowledge sharing, mentoring and continuous learning.
• Create an inclusive, collaborative team environment where people feel supported and motivated to succeed.
• Help prioritise workloads, resolve customer issues and coordinate service coverage, including the out-of-hours rota.
• Build strong working relationships across IT teams, business functions and senior stakeholders to improve service delivery and support positive change.
• Identify opportunities to simplify processes, improve efficiency and enhance the customer experience.
• Use service insights to identify improvements, shape priorities and contribute to digital transformation initiatives.
• Promote a culture of collaboration, accountability and continuous improvement across Digital Services.

About You

You will be passionate about customer service, developing others and helping teams succeed and have experience supporting, mentoring or coordinating others within a service-focused environment, with strong organisational skills and the ability to manage competing priorities.

You will be a confident communicator, able to build positive working relationships, encourage collaboration and support change. Experience within an IT or technical service environment is important, with knowledge of ITIL or service management principles being beneficial.

You will have a proactive approach to problem-solving and continuous improvement, with a willingness to travel to other business locations when required.

Begin Your NEW Journey

You don't need to tick every box to be considered. Our client welcomes different experiences, perspectives and leadership styles, and is looking for someone who can make a positive contribution to the team.

If you're passionate about supporting people, delivering excellent customer service and helping shape better digital services, we'd love to hear from you.