2nd Line Support

Job Title: 2nd Line IT Support Engineer
Location: Leicester (Hybrid/On-Site as Required)
Salary: Up to £35,000 per annum

Are you an experienced IT Support Engineer ready to take the next step in your career? We're looking for a 2nd Line IT Support Engineer to join a growing IT services team, providing high-quality technical support across a range of systems and technologies.

This role is perfect for someone who enjoys problem-solving, working directly with end users, and contributing to projects that enhance IT service delivery.

Key Responsibilities

• Act as an escalation point for 1st Line queries, resolving complex issues efficiently.
• Support and administer Windows desktop and server environments.
• Troubleshoot Office 365, Active Directory, Exchange, and basic networking problems.
• Install, configure, and maintain hardware, software, and peripherals.
• Provide remote and on-site support to users across multiple locations.
• Document solutions, maintain accurate records, and contribute to knowledge sharing.
• Assist with IT projects, including system upgrades and migrations.

What You'll Bring

• 2+ years' experience in an IT support role, ideally with exposure to 2nd line responsibilities.
• Strong knowledge of Microsoft environments (Windows 10/11, Windows Server, O365, AD).
• Familiarity with networking fundamentals (routers, switches, firewalls, VPNs).
• Excellent troubleshooting and communication skills, with the ability to explain technical issues to non-technical users.
• A proactive approach, with the ability to prioritise and manage multiple tasks.
• Full UK driving licence (occasional travel may be required).

Benefits

• Salary up to £35,000 (DOE).
• Opportunities for professional development and certification.
• Pension scheme and company perks.
• Friendly and supportive team environment.
• If you're a motivated IT professional who thrives in a fast-paced environment and wants to develop their skills further, we'd love to hear from you.

Apply now with your CV to be considered.