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IT Support Technician

Posted: 01/11/26
Recruiter:Safer Hand Solutions
Reference:3206940264
Type:Permanent
Disciplines: IT Technician
Salary:Competitive
Location:Stone, Staffordshire
Description: IT Support Technician

Salary: £27,000 - £31,000 DOE
Job Type: Permanent
Onsite - Based in Stone Staffordshire
Safer Hand Solutions are working in partnership with a successful and growing business to recruit an IT Support Technician who can become the go-to IT person within the organisation.

This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, supporting colleagues, and making technology easy to understand for non-technical users. You'll play a key role in supporting the day-to-day IT function while helping the business maintain its cyber security and compliance standards.
The Role As the first point of contact for IT-related issues, you will provide first-line support across the business, ensuring systems, devices, and software are operating effectively. You will be responsible for setting up and configuring equipment, troubleshooting technical issues, and supporting users with a wide range of IT queries.
You'll also help maintain and develop the company's cyber security framework, supporting standards such as ISO27001, Cyber Essentials, and Cyber Essentials Plus.
Key Responsibilities
  • Provide first-line IT support for hardware, software, and system issues
  • Set up and configure laptops, mobile devices, and user accounts for new starters
  • Troubleshoot and resolve day-to-day IT problems
  • Manage IT equipment and maintain accurate asset records
  • Support ISO27001, Cyber Essentials, and Cyber Essentials Plus compliance activities
  • Work with external IT providers when required
  • Deliver excellent support to colleagues across the business
  • Educate users on IT systems and cyber security best practices
  • Explain technical issues and solutions in a simple, user-friendly manner
  • Identify opportunities to improve systems, processes, and technology
About You The successful candidate will have:
  • Previous experience in an IT Support, IT Technician, or similar role
  • Experience working with ISO27001, Cyber Essentials, or Cyber Essentials Plus
  • Strong first-line support and troubleshooting skills
  • Experience setting up and configuring IT equipment
  • Excellent communication and interpersonal skills
  • The ability to explain technical concepts to non-technical users
  • A proactive and customer-focused approach
  • Strong organisational and problem-solving skills
What's on Offer?
  • Salary of £27,000 - £31,000 DOE
  • Permanent position
  • Opportunity to become a key part of the business
  • Varied and hands-on IT role
  • Chance to influence cyber security and IT best practices across the organisation
If you're looking for a role where you can make a real impact and become the trusted IT expert within a growing business, we'd love to hear from you.
Apply today or contact Safer Hand Solutions for more information.

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