Helpdesk Coordinator

A small, close-knit Maintenance & Facilities Management company are seeking an experienced Helpdesk Coordinator to enhance their St Albans office.

TheHelpdesk Coordinator Role

The successful Helpdesk Coordinator will join a dynamic, but family feel team working across an interesting array of projects within the Rail, Health, Education and Local Authority sectors.

Ideally coming from a Facilities Maintenance background with a strong logistical background, the incoming Helpdesk Coordinator will provide excellent customer service, liaise with engineers & subcontractors, liaise with clients and complete daily administrative tasks.

Being the first point of contact on behalf of the business has never been more important. Responsibilities include:

• To manage incoming reactive maintenance helpdesk jobs on various contracts, raising, allocating, reviewing, reworking, and signing off.
• Daily monitoring of CAFM system to ensure that helpdesk faults and work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's.
• Handle incoming calls and make outgoing calls as required.
• Manage daily e-mails, personal and helpdesk mailbox, responding and actioning as required.
• Liaising with wider team members where necessary to ensure the best resolution.
• Completing administration tasks including daily reporting and signing off work.

TheHelpdesk Coordinator

Will have -

• Experience with planning and scheduling of engineers.
• Knowledge of facilities maintenance.
• Strong customer service and administration skills.
• Attention to detail.
• Self-motivated, enthusiastic, and professional.

In Return

• £25,000 - £30,000
• Company Pension
• Strong Training and development opportunities
• Positive, friendly, and supportive working environment.
• A good work / life balance
• 20 days annual leave + bank holidays (+ additional shut down at Christmas)
• Working Hours: 8:30am-5:30pm
• Company phone & laptop
• Fun, company social days out

If you are an experienced Helpdesk Coordinator currently considering your career options, contact Gemma Hughes at Brandon James.

Ref:

Helpdesk Coordinator / Main Contractor / Facilities Management / Logistics / Maintenance / Scheduling / Planning