CRM Administrator

CRM Administrator
£30,000 - £35,000

Telford Hybrid

3-6 Month FTC

Our client is a dynamic, growth-focused organisation seeking a proactive CRM Adminstrator to directly support their sales organisation. The ideal candidate will have strong experience working with Excel, Salesforce and/or HubSpot, and a proven ability to leverage analytics to drive actionable insights and improve sales operations.

Key Responsibilities:

• Support the Revenue Operations Business Partner in driving operational efficiency, best practice adoption, and project management
• Provide day-to-day operational support to sellers and sales leadership
• Perform side-by-side observations with sellers to identify efficiency gains and process gaps
• Deliver impactful data analysis with actionable insights aligned to business objectives
• Document and maintain sales processes, policies, and work instructions
• Act as a problem-solver and primary point of contact for sales leadership on operational complexities
• Simplify and centralise administrative tasks to improve the seller experience
• Support change management initiatives through documentation and personal guidance
• Serve as a project manager for key initiatives, maintaining robust documentation and communication
• Administer and validate sales commissions, leveraging Salesforce and support from GTM Data Analytics and Revenue Operations

Key Skills & Requirements:

• Minimum 3+ years of Salesforce CRM experience (Administrator certification a plus)
• 3+ years experience supporting a dynamic sales organisation
• Strong financial acumen and advanced Excel skills (Pivot Tables, VLOOKUP, XLOOKUP)
• Understanding of commission calculations, sales compensation plans, and compensation philosophies
• Knowledge of traditional sales practices including CRM utilisation, KPI tracking, sales processes, and compensation management
• Experience collaborating with sales managers, marketing, and customer success teams
• Experience supporting critical sales processes such as Forecasting, Pipeline Reviews, Quarterly Business Reviews, and Annual Planning
• Ability to design, influence, and monitor sales processes including prospecting, opportunity and account management, and account strategy design

Preferred Qualifications:

• Salesforce Administrator Certification
• Experience with HubSpot CRM