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IT Desktop Support

Posted: 27/11/25
Recruiter:Hays
Reference:3034959009
Type:Contract
Disciplines: Support
Salary:£20 Hourly through UMB
Location:Hatfield, Hertfordshire
Description: IT Desktop Support

About roleAs an IT Technical Support with expertise in IT Administration, you will collaborate with our client's department. You will be responsible for IT Management.Our client is currently looking for a recruit to join their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.
Shifts: Monday to Friday (37.5 hours)
Roles and Responsibilities:Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology-enabled mobilised teams provide high quality, scalable expertise, and support across a wide range of customers in the UK.

  • They are a company where people matter. They are diverse, flexible, and open.

  • We are looking to recruit a Technical Operative 1 in the Configuration dept for our growing team that will provide effective and efficient support to our clients.

  • They will be required to provide basic to intermediate level IT configuration services and will need to be competent at component level whilst being self-sufficient to manage their workload within timely parameters.

  • Typically, a Technical Operative 1 will provide software installations and configuration in an existing IT infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems.
  • Bespoke System works. In house systems (Training Given)

  • Building (Software) various systems using detailed scripts - training provided on Scripts and much be followed as a breach can result in escalation.
  • Effective upline Reporting - This is where the candidate needs to have strong and effective communication skills, has the ability to communicate with varying levels of stakeholders.
  • Data input. - 25-50% of this role is data input, all on spreadsheets, so input is manual, attention to detail is key here consolidating consignments for distribution.
  • Each workers have their own assignments, but they need to be aware of how their assignment contributes to the entire order and work effectively. Again, communication is key here because if they are running either behind or ahead of schedule, the worker needs to communicate this with Supervisors/TLs to decide on appropriate actions
  • Pallet Movement / Work Planning
  • Ability to work to driven targets and SLA and time management skills.

  • Boxing and Unboxing IT equipment

    • You are the candidate:
  • Good written and verbal communication skills.

  • IT background

  • Data input experience is essential

  • Flexibility to react to demand on short notice.
  • Proactive whilst being a team player
  • Ability to work to driven targets and SLA and time management skills.

  • Knowledge of IT componentry.

  • Accuracy and attention to detail.

    • Your new company:
  • You will be joining a company at the forefront of the IT industry with their Head Office in Hatfield as a Technical Operative 1.
  • You will receive excellent perks such as free parking and a subsidised canteen.
  • As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same.
  • In this mentored role, you will receive high-class training from a global IT service provider, allowing you to develop and grow your career.
  • This is a big opportunity, with a family-friendly work environment, with you at the centre


    • What's in it for you? - Rate£19.91/Hr through UMB£15.34/Hr through basic PAYE£17.42/Hr through Premium PAYE
    Contract 3-month rolling contract
    Timings: 8am-4pm Monday to Friday

    LocationHatfield Business Park Hatfield Avenue - Hatfield AL10 9TW
    Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! #

    Recruiting now

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