Digital Services Manager

Digital Service Manager - Interim role until March 2026
Mansfield
Full Time Contract - March 2026

TurnerFox are recruiting for an experienced Interim Digital Service Manager to join a forward-thinking Digital team. If you're confident managing suppliers, improving services and keeping things running smoothly, this could be a great fit!

The Role of Digital Service Manager

• Assist with developing, managing and scheduling Changes with the business and technical teams.
• Programming Requests for changes from the business in ITSM tool.
• Developing, documenting and updating processes and procedures
• Helping to develop and populate our Service Catalogue.
• Working with the Service Desk on initiatives,
• Ensuring Digital services are operating to expected levels, develop the Service Desk and boost first-time fix rates
• Assist knowledge transfer to the Service Coordinator
• Supporting with the implementation of a new ITAM system to improve management of end of life / support milestones for our systems.

What We Need for the role of Digital Service Manager

• Strong Digital Service Management experience
• Degree in IT / Business or suitably qualified by experience
• Great communicator with solid problem-solving skills
• Understanding of software development/testing (Scrum)
• Experience managing Contracts & SLAs
• Knowledge of TOPdesk, JIRA or similar tools
• ITIL Foundation (essential) ITIL Lifecycle course / ITIL Expert (an advantage)
• PRINCE2 or project experience
• Public sector experience would be an advantage
• Must be available on an interim basis

If you're ready for your next step and want to join a supportive, proactive team, apply now!

Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion.

Thank you for applying with us. TurnerFox Recruitment Team