Business Analyst

• Newly created role working with a small internal function
• 40,000 - 45,000 salary
• 2/3 days on-site in Leeds
• Fantastic opportunity to shape and devlop the role

Client Details

Working for a national service driven business, this is a an exciting and newly developed role reporting into the Group CFO. The remit of the role includes:

• Support the creation, build and implementation of financial metrics reporting, dashboards and KPI performance
• Create and present reports focused on Operational Performance, Customer Service Levels, Customer Satisfaction and business efficiency
• Identify, recommend and drive changes that will improve operational efficiency across the business, improve customer satisfaction, reduce cost and support commercial development

Description

• Analyse customer processes and identify areas for improvement.
• Support the build and implementation of financial reporting metrics
• Develop and maintain regular report and dashboards covering key operational, financial, and customer service metrics
• Collaborate with cross-functional teams to implement process enhancements.
• Monitor and evaluate customer feedback to identify trends and opportunities.
• Create and maintain documentation related to business processes and systems.
• Analyse operational data to identify trends, inefficiencies, and opportunities for cost savings or service enhancement
• Provide regular updates and communicate findings to stakeholders.
• Ensure compliance with industry standards and best practices.

Profile

A successful Business Analyst should have:

• Experience implementing new reporting metrics / dashboards
• Extensive analytical and excel skills
• Ability to create and present reports to C-Suite
• Ability to drive data driven recommendations for change

Job Offer

• Competitive salary ranging from 40,500 to 45,00 per annum.
• Permanent position based in Leeds - 2 or 3 days on site
• Bonus based on business performance
• Genuine opportunity to grow and shape the role