Service Desk Engineer

Service Desk Engineer 1st Line

Location: Plymouth (HQ)
Working Pattern: Hybrid up to 2 days WFH
Salary: Up to £27,000 DOE
Training: Excellent training & development provided

About the Role

We re recruiting for a 1st Line Service Desk Engineer to join a growing IT team based at their Plymouth HQ. This role is ideal for someone early in their IT career who enjoys helping people, learning new technologies, and working in a supportive, well-structured environment.

You ll be the first point of contact for users, providing friendly, professional technical support while gaining exposure to modern IT systems and clear progression opportunities.

Key Responsibilities

• Act as the first point of contact for IT support queries via phone, email, and ticketing system

• Log, triage, and resolve 1st line incidents and service requests

• Provide support across Windows, Microsoft 365, hardware, and basic networking

• Escalate issues to 2nd/3rd line teams when required, with clear documentation

• Follow IT processes and contribute to maintaining accurate system documentation

• Deliver excellent customer service and clear communication at all times

Skills & Experience

• Previous experience in a 1st Line / Service Desk / IT Support role (or strong IT internship / placement)

• Basic knowledge of Windows OS, Microsoft 365, Active Directory

• Familiarity with ticketing systems (ServiceNow, Jira, Freshservice, etc.)

• Strong communication skills and a positive, customer-focused approach

• Willingness to learn and progress within IT

All applicants must be eligible to work in the UK, our client cannot provide sponsorship

What s On Offer

• Salary up to £27,000 depending on experience

• Hybrid working (up to 2 days WFH)

• Excellent training and development opportunities

• Clear progression into 2nd Line / Technical roles

• Friendly, supportive team based at a modern Plymouth HQ

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