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Service Desk Analyst

Posted: 10/01/26
Recruiter:Summer Browning Associates
Reference:3057913862
Type:Contract
Disciplines: Analyst
Salary:Competitive £NEG Excellent Day Rate
Location:East Kilbride, Lanarkshire
Description:

IT Service Desk Analyst IT Helpdesk Support Analyst 1st Line Support Analyst

Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend


Location: East Kilbride, Scotland - 100% onsite

The ideal candidate will hold or be eligible for SC clearance and have a proven background in Service Desk operations, with the following skills and experience:

  • Experience in 1st Line Support within the Service Desk, with a solid understanding of Incident and Request Fulfilment processes, as well as priority classifications and Service Level Agreements in a Public Sector IT Service Environment.
  • Proven ability to ensure that Service Requests and Incidents are managed in accordance with Service Level Targets.
  • Expertise in incident triage and resolution.
  • Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies.
  • Familiarity with ITIL Foundation, AGILE, and DevOps frameworks, as well as enterprise-level reporting tools, would be highly beneficial.

To apply, please submit your latest CV for review.

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