Project Manager - Service Desk Outsourcing

Project Manager - Service Desk Outsourcing

(Apply online only)/day Outside IR35 Initial 6 months Mainly remote (ad hoc travel to London)

We are seeking an experienced Project Manager to lead a high-profile global outsourcing programme, taking the organisation from RFI/RFP through to implementation. This role requires a delivery-focused PM with strong governance, stakeholder management, and experience operating in complex, international environments.

Key responsibilities

• End-to-end project ownership, from initiation through delivery and handover to BAU
• Leading and coordinating RFI and RFP processes, including vendor engagement and evaluation
• Developing and maintaining project plans, budgets, RAID logs, and delivery governance
• Managing multiple workstreams across global teams, time zones, and suppliers
• Driving clear decision-making through senior stakeholders and steering committees
• Proactively identifying and mitigating risks, dependencies, and delivery constraints
• Ensuring a controlled transition into operational service

Essential experience

• Strong background as a Project Manager delivering complex change programmes
• Previous experience delivering outsourcing initiatives (ideally IT or service-based)
• Proven experience working in global, multi-region environments
• Confidence running formal procurement and supplier selection processes
• Excellent stakeholder management and communication skills at all levels
• Structured, pragmatic approach to delivery with a focus on outcomes

Contract details

• 550- 600 per day
• Outside IR35
• Initial 6-month contract (extension likely)

This role suits a PM who brings structure and momentum to complex outsourcing programmes and is comfortable leading delivery across international teams and suppliers.