Salesforce Consultant

Role outline and purpose

A Senior/managerial Salesforce role accountable for driving forward the continued rollout, design, build and development of Salesforce and related applications; aligned with the Trusts strategy, values and goals.

This role is part of Trussell s Knowledge Transformation programme, the goal of which is to gather and curate our collective knowledge as Trussell and food banks, and equip people to harness this knowledge to drive forward our mission. As a member of an enabling programme, this role is focused on the successful delivery of the Knowledge Transformation programme outcomes, which underpin and enable the outcomes of our 5 external programmes - together contributing to the fulfilment of our long term vision of a UK without the need for food banks.

Role responsibilities

Create, document and prioritise application requirements by working together with team subject matter experts and end-users to develop new functionality.

Work with management, strategic planning and end-users to automate business processes.

Strong knowledge of Salesforce automation (such as workflow rules, process builders and flow) is integral to the role.

Manage multiple Salesforce project streams, identifying projects which require assistance from the implementation partner, and manage projects from pipeline to production.

Own the development and configuration function by becoming a technology ambassador for the solution, demonstrating its use of cases, and ensuring Trussell gets the best return on its investment by using the platform to its fullest extent.

Create and maintain documentation on processes, policies, application configuration and help related materials as database applications are developed.

Person Specification

Technical skills and minimum knowledge:

Salesforce Certified Administrator/Non-profit Cloud Consultant

Track record of Salesforce deployments, releases and environment management

End to end lifecycle process management of Salesforce Application development

Working with internal customers and external vendors to gather requirements and design technical solutions

Previous experience as a Salesforce Administrator

Behaviours and competencies:

Committed to ongoing professional development

Supportive team-worker and facilitator

Demonstrates a commitment to the values of Trussell

Demonstrates empathy for people from disadvantaged, marginalised or socially-excluded backgrounds

Contribute to the effective and efficient running of the ICT Office as appropriate

Role models inclusive behaviour, values and leadership

Key Stakeholders

SLG

Knowledge Transformation programme team

Together with Trussell programme team

Fundraising

Give Clarity (vendor)