Service Desk Adviser

Our successful tech client in Cardiff are looking to recruit 4 x Service Desk Advisers to join them immediately on a Temp to Perm basis!

This role would suit candidates with a good experience of IT hardware and software, and excellent customer service experience. Fully training and support is given.

The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT.

• Hourly Rate: 12.21 plus holiday pay
• Location:Due to location candidates will need to have access to own transport.
• Hours:5 per week
• Shifts: Initially, the role will be Monday to Friday 9am - 5pm.

After going permanent, you would then move to a 24/4 shift pattern; so weekend, evening and night shifts (worked from home) will be included (these hours are paid at x1.5 & x2)

What you'll be doing:

• Taking calls from customers, carrying out remote technical vetting, fault rectification on IT equipment.
• Where a remote fix is not possible, identify and order parts required by field service engineering team.
• Provide technical support to field service engineers on a broad range of IT equipment.
• Keeping customers informed at all times of progress of work.

What we're looking for:

• Good attitude and communication style when dealing with customers.
• Strong verbal and written communication skills and in particular using the telephone.
• Competent PC user including Microsoft package.
• Professional, logical, and methodical approach to work.
• Flexible and willing to work outside of business hours.

This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we'd love to hear from you!