HVAC Technical Support Engineer - Aftersales, Spares & Warranty

HVACR Technical Support Engineer (Aftersales, Spares & Warranties) - west London / Middlesex (with option of hybrid/homeworking up to 2 days per week)

(CANDIDATES FOR THIS ROLE MUST BE ELIGIBLE TO WORK IN THE UK / TRAVEL IN THE EU WITHOUT RESTRICTIONS, EITHER NOW OR IN THE FUTURE)

A new vacancy for a HVACR Technical Support Engineer - Aftersales with UK division of leading global manufacturer of high-efficiency heating and cooling products. The company is looking for a motivated and ambitious individual to provide technical aftersales support to distributors, consultants and end users in the UK & across Europe. The job will cover various aftersales services for products for customers (providing both office and on-site technical support, carrying out product demos & training and delivering presentations). The HVACR Technical Support Engineer - Aftersales will be required to continuously develop his/her knowledge in the technical specification of the company's products. Responsibilities will include planning services for new products, instruction on servicing methods and promoting new air-conditioning and refrigeration products.

Key responsibilities will include:

• Technical aftersales support to distributors, consultants and end users.
• Respond to technical inquiries by e-mail or phone without any delays and attend site visits when required (around 5% travel).
• Submit reports for technical supports for site visits.
• Promote new refrigeration products.
• Introduction of new products highlighting the features and the benefits.
• Create presentations and enlighten the features and the benefits for customers / distributors.
• Calculate the products' performance and/or cost-saving benefits.
• Prepare company technical support documents.
• Propose ideas to improve technical documents for distributors.
• Create new service tools Register subsidy schemes / certification programs.
• Register new products with national subsidy schemes, quality certification schemes and other country requirements.
• Arrange and support random tests as required.
• Collect market information / surveys for new products, benchmark and analyse competitors' new products.

Key candidate requirements:

• A technical qualification in a relevant Engineering discipline (such as HVACR, Mechanical Engineering, etc).
• At least 2yrs experience in aftersales support (or related) role working with HVACR products & systems.
• Knowledge of refrigeration cycle; commercial refrigeration systems; VRF systems; Building Management Systems; EU regulations / directives related to air conditioning / refrigeration.
• Eligible to work in the UK and travel in the EU without restrictions (either now or in the future).
• Strong interpersonal and communications skills.
• Strong problem-solving skills.
• Understanding of customer requirements.
• Presentation skills.
• Knowledge of Microsoft applications (Windows, Word, Excel, PowerPoint)