Recruiting now
| Posted: | 16/02/26 | |
| Recruiter: | SER Limited | |
| Reference: | 3071703284 | |
| Type: | Permanent | |
| Disciplines: | IT Technician | |
| Salary: | £35,000 - £40,000 Annual | |
| Location: | St. Albans, Hertfordshire | |
| Description: | Job Title: AV Service Desk Technician Location: St Albans / Hybrid Salary: £35,000 - £40,000
Job Purpose Summary: This is a hybrid role combining service desk administration, remote technical support, and occasional on-site service visits. You will be the central coordination point for all service and maintenance activities, ensuring clients receive fast, efficient, and well-organised support.
Key Responsibilities: - Manage incoming service desk tickets (ServiceNow) - Arrange and book service and maintenance visits for engineers - Schedule and coordinate freelancers where required - Provide remote technical support to clients using TeamViewer - Attend onsite service calls when necessary (1st & 2nd line AV support) - Complete service reports after each visit - Maintain service asset registers following PMV handovers - Support escalations from 1st line to ensure resolutions - Liaise with clients and contractors to gather required documents - Ensure all service tasks are logged, updated, and closed within SLA Experience and Skills Required: - 3 years AV experience ideally within service and maintenance. - Experience using ServiceNow or a similar ticketing system - Strong organisational and scheduling skills - Ability to diagnose faults with corporate AV systems, ideally including: Crestron, AMX, Q-SYS, Biamp - Full UK Driving Licence - Right to work in UK
Package: - Salary: £35K - £40K - 24 days annual leave plus bank holidays - Hybrid working - Laptop & phone - Pension - Pool van available for travel
How to apply: Submit your application or contact Jake Voisey on the details provided.
SER-IN | |