Technical Services Manager

Job Title: Technical Manager
Location: Greater Manchester
Employment Type: Permanent

A growing IT services provider is looking for an experienced Technical Manager to lead a senior engineering team responsible for delivering complex customer projects and providing advanced 3rd line support when required.

This is a hands-on leadership role combining technical authority, operational oversight, and team development within a fast paced IT service environment.

• Lead technical design, implementation, testing, and transition of customer solutions into support.

• Act as the senior escalation point for high-priority and complex incidents.

• Oversee service quality across networking, security, cloud, infrastructure, and communications technologies.

• Ensure strong governance around monitoring, patching, licensing, change control, and documentation.

• Drive problem management and root cause analysis to improve service stability.

• Mentor and develop senior engineers, creating clear progression pathways.

• Collaborate with project and resource teams to ensure successful delivery and smooth project-to-BAU handovers.

Essential:

• 10+ years of experience working within IT - (MSP / VAR / Service Provider experience is highly desirable)

• 5+ years in a technical leadership role.

• Strong expertise in routing & switching, firewalls/security, unified communications, and network monitoring.

• Excellent troubleshooting and diagnostic capability across multi-vendor environments.

Desirable Certifications:
CCNA (Enterprise/Security), Fortinet NSE, Microsoft Expert level, CCNP or equivalent.

• Life assurance (4 salary)

• 25 days holiday + bank holidays

• Additional Christmas leave and birthday off

• Health cash plan

• Employee wellbeing programme

• Ongoing learning & development

Applicants must have the right to live and work in the UK.