Application Support Engineer - Jira / 2nd Line - SQL Windows - Gerrards Cross

Application Support Analyst

Northwest London

100% office-based

My client is a world leader in MedTech and is currently hiring multiple Application Support Analysts to join their team in Northwest London.

They develop and support innovative solutions that help the NHS make data-driven decisions, enable frontline healthcare professionals to make safer, more informed choices, and empower patients to engage more effectively with their own care.

The role

You will work directly with customers to support the implementation and ongoing use of the company's applications. This is a hands-on, customer-facing support role requiring strong technical troubleshooting skills and a proactive mindset.

Key responsibilities

• Take incoming support calls from customers and provide technical assistance
• Monitor and respond to support tickets within agreed SLAs
• Analyse, diagnose and resolve customer issues where possible
• Maintain, track and close support tickets using Jira
• Install and customise applications for new customers
• Work closely with clients to identify activities required for implementation and ensure delivery in a timely and high-quality manner

Required experience

• Minimum two years' experience in an application support or service desk environment
• Experience using service desk ticketing tools (Jira preferred)
• Strong knowledge of SQL
• Experience supporting Windows environments
• Understanding of databases
• Experience with remote access tools
• Second-line support experience desirable

This is an excellent opportunity to join a market-leading healthcare technology business making a genuine impact within the NHS.