2nd Line IT Engineer

Role: 2nd Line IT Engineer

Location: London (Hybrid)

Salary: Up to £36,000 + 20% bonus

Benefits: Hybrid working, performance bonus, development opportunities

Our client, a leading organisation in the technology services sector, is hiring a 2nd Line IT Engineer to support a fast-paced, multi-client environment. This role offers the chance to take ownership of escalated technical issues while contributing to project work and continuous service improvement.

What you'll do

• Provide 2nd Line support across customer-facing and remote channels
• Manage incidents, service requests, and escalations
• Configure PCs, servers, firewalls, and networking components
• Complete daily system checks including backups and reporting
• Maintain documentation and ensure accurate activity logging
• Support project delivery and internal IT when required
• Stay current with emerging technologies
• Communicate updates clearly to customers and stakeholders
• Assist with quotes for equipment and services

You'll work closely with service desk teams, network infrastructure specialists, and customer stakeholders to ensure service quality and SLA performance.

What we're looking for

• 3+ years' experience within an MSP or ISP environment
• Strong knowledge of Windows Server, Active Directory, DNS, DHCP & Group Policies
• Experience with Microsoft Exchange / Exchange Online
• Office 365 administration including Azure Sync
• Desktop support across Windows, Mac, and RDS
• Networking knowledge including TCP/IP
• Excellent communication and customer-management skills
• Experience working in time-sensitive, high-pressure environments

The ideal candidate will be proactive, commercially aware, and passionate about developing their technical skills in a collaborative, fast-moving setting.

Why join?

• Hybrid working in a London-based team
• Up to 20% annual bonus
• Strong learning and development environment
• Exposure to varied technologies and project work

Apply now to take ownership of technical delivery across a dynamic, multi-client environment.