Business IT Support Engineer Apprentice

Are you passionate about technology, great with people, and ready to kick-start a career in IT support?

Our client, an established Managed Service Provider (MSP) with over 20 years of industry expertise, is looking for a motivated Business IT Support Engineer Apprentice to join their growing team.

This is a fantastic opportunity to learn from experienced professionals while gaining hands-on exposure to real-world IT environments, cloud systems, security tools, networks, and business-critical technologies.

About the company:

Our client is a trusted provider of professional IT services, supporting businesses with:

• IT support & helpdesk services
• Server & network infrastructure
• Microsoft 365 & Azure solutions
• Cybersecurity & backup
• Cloud hosting
• Web services
• Remote monitoring & management and more!

They take pride in delivering secure, reliable, and tailored solutions that help businesses reduce downtime and achieve their goals.

What you'll be doing:

• Configure and set up new IT devices for customers (both remotely and on-site)
• Support business servers, networks, and cloud environments
• Manage and maintain Microsoft 365 and Active Directory environments
• Monitor systems through RMM tools, including backup and cybersecurity alerts
• Diagnose and repair IT hardware
• Answer incoming support calls and provide friendly, professional technical assistance

This role is hands-on, varied, and perfect for anyone eager to grow into a confident IT Support Engineer.

Who we're looking for:

We're looking for someone enthusiastic, proactive, and genuinely passionate about IT.

You'll thrive in this role if you:

• Have a strong interest in IT support and troubleshooting
• Have great communication, customer service, and problem-solving skills
• Enjoy learning new technologies and working in a fast-paced technical environment
• Are organised, confident, and have a positive, helpful attitude
• Hold a full UK driving licence (required)

Bonus skills (training provided if needed):

• Understanding of PC/Server hardware & software
• Basic networking: DHCP, DNS, VPNs (L2TP, OpenVPN, Site-to-Site)
• Experience with Microsoft 365, Azure, Entra, SharePoint
• Familiarity with Active Directory, Veeam Backup, or Unifi
• Exposure to RMM tools

Entry requirements:

• an A-Level in ICT
• OR an International Baccalaureate at Level 3 ICT
• OR a Level 3 apprenticeship in a similar subject
• OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: Monday to Friday, 8am - 5pm

What's in it for you?

• 20 days holiday + bank holidays
• Nest pension scheme
• Supportive, friendly team environment
• Exposure to a wide range of technologies (Microsoft 365, Azure, networking, cybersecurity, RMM tools)
• Opportunities to grow your skillset and gain industry training/certifications
• Clear career progression within a leading MSP

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.