Lead IT Support Specialist

A well-established, mid-size Managed Service Provider based in Basingstoke is looking for a Senior Support Engineer to step into a technical lead role. Supporting a diverse client base across Hampshire, you'll join a highly capable technical department delivering advanced 3rd line support and leading project delivery.

This is the ideal role for an engineer who enjoys deep technical problem-solving, thrives in a multi-client environment, and wants to take ownership of solutions, standards, and technical direction.

The Role

You'll act as a senior escalation point for complex issues while also delivering hands-on project work across Microsoft 365, Azure, networking, and on-prem infrastructure. You'll work closely with the Head of Technical Services to shape best practice, mentor engineers, and ensure clients receive a consistently high-quality service.

Key Responsibilities

• Provide expert-level 3rd line support across Microsoft 365, Azure AD, Windows Server, and networking

• Lead technical delivery for migrations, deployments, and infrastructure upgrades

• Act as an escalation point for the service desk and support engineers

• Troubleshoot complex multi-site, multi-platform issues

• Work directly with clients to scope, plan, and deliver technical projects

• Contribute to technical strategy, documentation, and process improvement

• Support the development of junior and mid-level engineers

What You'll Bring

• Strong experience in an MSP or multi-client support environment

• Deep knowledge of Microsoft 365, Azure AD, Windows Server, and Active Directory

• Confident handling complex networking, security, and infrastructure challenges

• Experience delivering technical projects end-to-end

• Ability to lead by example, communicate clearly, and build trust with clients

• A proactive, solutions-driven mindset with a passion for technology

Why Join This MSP?

• A genuinely technical environment with engineers who love solving problems

• A mid-size structure: big enough for interesting work, small enough for real influence

• Clear progression into architecture, project leadership, or technical management

• Exposure to a wide range of technologies and client environments

• Supportive culture, training opportunities, and competitive salary package

If you're a senior-level engineer ready to step up as a technical lead and take ownership of challenging, varied work, this role offers the autonomy and progression you're looking for.