Senior Desktop Engineer

Digital, Data & Technology at Young Lives vs Cancer is on an exciting journey, building the foundations to drive digital transformation across the organisation, enabling all staff to play their part in shaping a better future for children and young people diagnosed with cancer.

As an organisation, we challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

ABOUT THE ROLE

As a Senior Desktop Engineer, you will play a vital role in ensuring that all endpoint devices and audio-visual equipment across our offices, meeting rooms and with remote users, are functioning effectively, secure, resilient and up to date.

This is a hands-on, technical role where you'll take ownership of our modern endpoint ecosystem using Microsoft technologies such as Intune, Autopilot, Defender and Teams for Rooms. You'll provide expert leadership in endpoint life cycle management, contribute to improving organisational security, mentor colleagues, and ensure that our users have the tools and support they need to deliver their best work.

You'll be joining a team committed to innovation, service excellence and continuous improvement, helping drive forward our modern workplace capabilities for the benefit of the whole organisation

WHAT WILL I BE DOING?

No two days are the same at Young Lives vs Cancer. So, summarising your 'day to day' isn't easy. Here are some of the main things you'll be doing, but you'll find more details in the job description.

• Lead the design, development, and delivery of endpoint capabilities to ensure the secure and effective delivery, operation and disposal of endpoint devices including meeting room equipment.
• Strengthen endpoint security through Defender policies, vulnerability monitoring and timely updates.
• Diagnose and resolve device, software, connectivity and AV issues for all users.
• Work with internal teams and vendors to maintain reliable solutions and clear technical documentation.
• Mentor colleagues and drive continuous improvement by staying current with modern workplace technologies.

WHAT WILL I NEED?

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. To succeed in this role, you will be able to demonstrate how you have:

• Firsthand experience of delivering the entire endpoint device life cycle and applying best practice in the efficient and secure delivery, operation, and disposal of devices.
• Proven experience of end-point management using Microsoft tooling such as Intune and Autopilot.
• Direct experience of developing security and compliance policies for endpoints.
• Experience with AV technologies for meeting rooms including conferencing systems, displays, and control systems.
• Collaborating across teams to ensure successful design, delivery, and operation of endpoint solutions.
• Experience of working within an IT Service Management framework such as ITIL.

WHAT WILL I GAIN?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you'll be made to feel supported, valued and appreciated. Here's how we do it:

• A salary of £38,558 (Outside London)/£40,696 (London)
• An opportunity to work remotely, visiting our offices a few times a month
• Generous annual leave allowance of 27 days + bank holidays
• Enhanced pension, with employer contributions of 8%
• Wellbeing days: four days a year to do what works for you - from catching up on training to going for a walk
• Access to our employee savings scheme

HAYS has been retained by Young Lives vs Cancer to manage the search and recruitment for this role. For more information on this exciting opportunity at Young Lives vs Cancer, please visit the dedicated microsite