IT Technician

IT Technician

Knowsley/St Helens (On-site)
16 - 23.68 per hour (Inside IR35)

1 month+ (Extensions likely)

An IT Technician is required for our education client. You will be joining a busy IT & Reprographics Department.

Responsibilities:

• Provide 1st and 2nd line support, responding to hardware, software, and network queries.
• Deliver exceptional customer service, ensuring users feel supported and valued.
• Take ownership of issues, escalating when necessary and keeping users informed throughout.
• Log and update all calls within the helpdesk system, identifying trends and helping improve efficiency.
• Support a range of ICT systems and equipment across the organisation, including LAN/WAN environments.
• Maintain high standards of professionalism, accuracy, and organisation.
• Work collaboratively with colleagues to ensure SLAs and service targets are met.
• Contribute to continuous improvement by helping develop robust support processes.
• Maintain awareness of information security practices and respond to risks appropriately.

Skills:

• Recent experience in an IT support or customer service environment
• Great communication, listening and customer service skills
• Active Directory, SCCM. Windows upgrades etc
• Strong troubleshooting and diagnostic abilities
• DBS (valid or had one previously)
• Desirable: Experience working in an education (HE/FE) environment