Business Analyst 11561-1

You will own the end-to-end requirement lifecycle for specific business capabilities. From shaping ambiguous problem statements to securing formal stakeholder sign-off, you will ensure our systems are scalable, efficient, and data-driven.

• Capability Ownership: Manage and evolve a roadmap for a defined set of capabilities (e.g., Finance, Analytics, or Agent Tooling).

• End-to-End PRDs: Lead the creation of high-quality Product Requirement Documents, including as-is/to-be workflows, service blueprints, and functional user stories.

• Stakeholder Alignment: Facilitate discovery workshops across Product, Engineering, Ops, and Finance to drive consensus and sign-off.

• Process Improvement: Identify bottlenecks in the Order journey and define metrics (CSAT, FCR, Handling Time) to measure success.

• Modernisation: Support the migration from legacy systems to a centrally managed ecosystem.

• Experience: Proven track record of end-to-end requirements ownership and PRD delivery in Agile environments.

• Analytical Rigour: Ability to translate complex business problems into structured options and clear data-backed recommendations.

• Stakeholder Influence: Strong facilitation skills with the ability to lead cross-functional alignment with minimal oversight.

• Tech Literacy: Proficiency with Jira, Confluence, Miro, and BPMN/process modelling tools.

• Domain (Nice-to-have): Background in Order Management Systems (OMS), Contact Centres, or the Travel/Automotive industry.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.