ICT 2nd line Support Engineer - URGENT

ICT Field Support Engineer

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We are recruiting for an ICT Field Support Engineer for a leading Construction Company to support 4,000 users across 120+ sites.

Responsibilities

• Providing 2nd line support across desktops, laptops, and mobile devices
• Carrying out site setups, hardware installations, upgrades, and repairs
• Troubleshooting hardware and software issues efficiently and effectively
• Supporting network connectivity, including WAN, VPN access, and wireless configurations
• Managing user accounts and permissions within Active Directory
• Provisioning and deploying devices using Autopilot
• Maintaining accurate IT asset records and assisting with equipment rollouts
• Creating clear technical documentation and sharing knowledge across the ICT team

Skills Needed

• Experience with site setups, hardware repairs, and hands-on troubleshooting
• Technical skills in Microsoft 365 and Windows 10/11
• Experience supporting WAN environments and configuring mobile devices
• Hands-on knowledge of Active Directory and hardware provisioning (Autopilot)
• Proactive, self-motivated, and comfortable working independently across multiple sites
• Strong communication skills with a customer-focused mindset

This is an excellent opportunity for a driven IT professional looking for a varied, field-based role where no two days are the same.

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