Location: Belfast Salary: £28,000 - £30,000 Type: Permanent We are working with a well-established Belfast-based organisation seeking a Service Desk Analyst to join their internal IT team. This is an excellent opportunity for an IT support professional looking to develop their career in a structured service desk environment supporting a wide range of users and technologies.
The Role
You will be responsible for providing 1st and 2nd line IT support, ensuring incidents and service requests are resolved efficiently while maintaining high service standards across the business. Key responsibilities include:
Providing technical support for Windows operating systems and end-user devices
Managing and resolving service desk tickets within agreed SLAs
Supporting Microsoft 365 and Azure AD administration
Managing user accounts and permissions within Active Directory
Troubleshooting hardware, software, and connectivity issues
Liaising with third-party IT suppliers and vendors
Assisting with problem analysis and incident resolution
Supporting the wider IT team with infrastructure and service improvements
The Ideal Candidate
Minimum 2 years' experience in an IT Service Desk or IT Support role
Experience supporting Windows OS environments
Strong knowledge of Active Directory
Experience administering Microsoft 365 / Office 365
Exposure to Azure AD / Entra ID
Experience working in a structured service desk environment with ticketing systems
Ability to troubleshoot and resolve IT issues efficiently
Some knowledge of networking technologies
Full driving licence and access to transport
Desirable (Not Essential)
ITIL certification
Experience with ServiceNow or other service desk platforms
Exposure to Cisco Unified Communications / telephony systems
Why Apply?
Join a well-established organisation with a supportive IT team
Opportunity to develop your technical skillset
Exposure to a modern Microsoft technology stack
Clear opportunities for career development
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: ? ? Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.
