Business Analyst - Customer SupportHatfield - HybridSalary Up To £50,000 (DOE)12 month FTC Are you a detail-driven Business Analyst with a passion for improving customer journeys and business processes? We're looking for a skilled professional to join a Global team and play a key role in shaping, analysing, and optimising end-to-end processes across the business.The RoleAs a Business Analyst within the Customer Support function, you'll be responsible for developing journey maps and documenting processes that drive operational excellence. You'll work closely with stakeholders across the organisation to understand current workflows, identify gaps, and design improved future-state solutions.Key Responsibilities
Business Process Documentation
Evaluate and optimise internal and third-party business/system processes
Document current workflows (manual and system-driven)
Conduct stakeholder and end-user interviews to gather requirements
Workflow & Journey Mapping
Map AS-IS and TO-BE processes and perform gap analysis
Select and apply appropriate business analysis tools and techniques
Create detailed journey maps using tools such as Miro, Lucid, Figma, Visio, or Braze
Identify opportunities for continuous improvement
Types of Mapping Include:
Customer Experience Flows
Business Process Flows
Salesforce Architecture Flows
Collaboration & Communication
Work cross-functionally to ensure alignment and understanding of processes
Engage with stakeholders to define current and future business needs
What We're Looking ForEssential:
Excellent communication skills
Strong ability to gather, analyse, and present information clearly
Hands-on experience with journey mapping tools
3-5 years' experience in Business Analysis or similar role
Desirable:
Bachelor's degree in Business Administration or related field
CBAP, PMP, or similar certifications
Key Skills & Attributes
Analytical, logical, and methodical mindset
Strong attention to detail and documentation skills
Excellent communication and stakeholder management
Ability to prioritise and manage multiple tasks under pressure
Self-motivated, resilient, and adaptable
Passion for continuous improvement and problem-solving
You'll be part of a global, collaborative team where your insights directly influence customer experience and operational efficiency. This is a fantastic opportunity to make a measurable impact while developing your expertise in a fast-paced environment. CCP are proud to support many of the world's best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.Contact Tim Campion on (Monday to Friday, 9am - 5:30pm) or email for more information.
