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Business Analyst

Posted: 28/04/26
Recruiter:Gleeson Recruitment Group
Reference:3102982373
Type:Contract
Disciplines: Analyst
Salary:£350 - £400 Daily OUTSIDE IR35
Location:City, Sheffield
Description:

Business Analyst - Contract

Remote with some UK wide travel

MSP experience needed

We're working with a growing, technology-led organisation seeking an experienced Business Analyst to support a key Halo PSA implementation and wider business transformation programme.

This role will be central to understanding current operations, identifying improvements, and aligning business processes with best-practice frameworks. Following the initial project, you will continue to support ongoing improvement initiatives across the business.



The Role

  • Map and document current business processes across service delivery, operations, sales, and finance
  • Conduct gap analysis against Halo PSA best-practice workflows
  • Work closely with stakeholders to align business requirements with the implementation roadmap
  • Define and document future-state processes and workflows
  • Support data migration activities, ensuring accuracy and readiness for go-live
  • Capture and validate user requirements and acceptance criteria
  • Collaborate with internal teams and vendors during configuration, testing, and training
  • Support change management and user adoption post-implementation
  • Contribute to ongoing process improvement and transformation initiatives


Requirements

  • Proven experience as a Business Analyst within an MSP or similar technology-driven environment
  • Strong understanding of ITSM and PSA processes (Service Desk, Projects, Finance, CRM, Asset Management)
  • Experience with Halo PSA or similar tools such as ConnectWise, Autotask, or ServiceNow
  • Strong analytical, documentation, and communication skills
  • Experience facilitating workshops and gathering requirements
  • Ability to manage stakeholders and work across multiple teams
  • Experience supporting system implementations or transformation projects
  • Highly organised with strong attention to detail

Please apply asap if interested - GleeIT

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