IT Project Manager (CRM Transformation) - Circa £100K FTC

An established and highly successful business in the South of England is embarking on a major CRM transformation programme - and is looking for an experienced Project Manager to lead it.

This is a high-impact, delivery-focused role where you will take full ownership of a business-critical programme. You ll sit at the centre of the organisation, working across senior leadership, internal teams, and external vendors to ensure the CRM rollout is delivered effectively, on time, and fully adopted.

You will own the CRM programme from end to end - shaping the plan, driving delivery, and ensuring the business gets real value from the system.

You ll be the key link between business stakeholders, the internal development team, and the CRM vendor, making sure everyone is aligned and accountable.

• Leading the day-to-day delivery of a month CRM migration programme
• Building and managing a clear, structured project plan
• Tracking milestones, risks, and dependencies
• Acting as the main point of contact for the CRM vendor
• Translating business needs into clear requirements
• Coordinating across IT, operations, and commercial teams
• Overseeing the build of multiple internal tools and services
• Managing rollout to multiple sites and ensuring adoption
• Providing clear, concise updates to senior stakeholders
• Identifying risks early and putting mitigation plans in place

• A CRM system delivered in phases, on time, and running smoothly
• Strong adoption across the business
• Clear, consistent progress against milestones
• Risks managed proactively no major surprises
• Stakeholders aligned, informed, and confident

• Proven experience delivering complex CRM or technology programmes
• Experience working in multi-stakeholder environments
• Strong vendor management capability
• A track record of owning delivery end-to-end

• Delivery-focused and outcome-driven
• Comfortable working in a fast-moving, sometimes messy environment
• Calm under pressure
• Willing to challenge constructively
• Accountable and hands-on

This won t always be a neat or easy programme. There will be competing priorities, ambiguity, and some tough conversations along the way.

But for the right person, it s a chance to own and deliver a major transformation programme that really matters.

• Salary circa £100,000 - 12-18 month FTC
• Company car or car allowance
• 33 days holiday + birthday off