2nd - 3rd Line IT Support Engineer

Role Overview

A growing and well-established Managed Service Provider is looking to bring in an experienced 2nd to 3rd Line IT Support Engineer to join their high performing team.

This is a great opportunity for someone who thrives in a fast-paced MSP environment and wants exposure to a wide range of technologies, clients, and project work.

Your New Role

You will be working across both support and project delivery, taking ownership of technical issues and contributing to the ongoing improvement of client environments.

Your Responsibilities

• Administering and supporting Microsoft 365 including Exchange Online, SharePoint, Teams, Entra ID, Intune and compliance tools
• Managing Windows and macOS environments
• Delivering email migrations including cloud to cloud and hybrid setups
• Supporting and troubleshooting networking equipment including Cisco Meraki, HP Aruba, Ubiquiti and SonicWall
• Leading infrastructure projects from design through to deployment
• Using tools such as Datto RMM, Autotask and IT Glue to monitor and manage environments
• Supporting server, backup, security and firewall configurations
• Attending client sites when required for installs and issue resolution
• Working with video conferencing equipment

Tech Environment

• Microsoft 365, Exchange Online, SharePoint, Google Workspace
• Intune, JAMF, Entra ID, Endpoint Manager
• Cisco Meraki, HP Aruba, Ubiquiti, SonicWall, VLANs
• Datto RMM, Autotask, IT Glue
• Security and backup tools including Bitdefender and SaaS protection platforms

You Will Have

• Previous experience in an MSP environment
• Strong hands-on Microsoft 365 experience end to end
• Comfortable working across 2nd and 3rd line support
• Experience with migrations and hybrid environments
• Strong communication skills and ability to work with a range of users including senior stakeholders
• Someone proactive, reliable and able to take ownership of issues and projects

Desirable

• Exposure to Linux
• Experience in creative or production environments