Second Line IT Support Engineer (Onsite Desktop Support)

Job Title: 2nd Line Desktop Onsite Engineer
Location: Barrow-in-Furness (Full-time onsite, 5 days per week)
Salary: 36,000 + Generous Benefits Package

Deerfoot Recruitment is delighted to be supporting a leading global IT services provider in the search for two 2nd Line Desktop Onsite Engineers to join their End User Experience team in Barrow-in-Furness.

This is an excellent opportunity for experienced desktop support professionals to work within a fast-paced, enterprise environment, supporting high-profile clients and contributing to the delivery of high-quality IT services.

The successful candidates will provide 2nd line desktop support, ensuring efficient resolution of technical issues and delivering excellent customer service. You will play a key role in maintaining and improving end-user experience while supporting both business-as-usual activities and project work.

Key Responsibilities:

• Completing assigned tasks within agreed timeframes
• Supporting internal and external project managers with project-related activities
• Undertaking NSR tasks to agreed deadlines
• Delivering exceptional customer service and user support

Key Skills & Experience:

• Strong knowledge of Microsoft Windows (Windows 10/7), including build, configuration, and registry settings
• Experience with Microsoft Office and Exchange environments (including Outlook and email configuration)
• SCCM experience (OS and application deployment, troubleshooting, monitoring, reporting)
• Understanding of IT security principles (BitLocker, NTFS permissions, shared folder security)
• Familiarity with ITSM tools such as ServiceNow
• Scripting knowledge (e.g. PowerShell, VBScript, batch files) is advantageous

Candidates must hold a valid driving licence and be eligible for Security Clearance (SC). Due to clearance requirements, applicants must be UK nationals or eligible to obtain SC clearance.
This role offers the opportunity to join a collaborative and inclusive working environment, with strong prospects for career development and progression.

To apply or learn more, please contact Deerfoot Recruitment.

2nd Line Support Engineer / Desktop Support Engineer (Level 2) / IT Support Engineer (2nd Line) / Onsite IT Support Engineer / End User Support Engineer / EUC (End User Computing) Engineer / Workplace Support Engineer / IT Field Engineer / Technical Support Engineer (Level 2) / Desktop Services Engineer / IT Service Desk Engineer (2nd Line) / Infrastructure Support Engineer (Desktop-focused) / Client Support Engineer / End User Experience (EUE) Engineer / Desktop & Deployment Engineer / IT Operations Support Engineer

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.