Helpdesk

Service Support & Help Desk Officer

• Location: Hybrid (Sheffield Centre + Remote)
• Contract: Interim
• Hours: 37 hours per week, Monday-Friday, 9am-5pm (Flexible)
• Pay: £13.69 to £15 per hour PAYE

Join our client in their City Futures team as a Service Support & Help Desk Officer. This role is ideal for someone proactive and detail-oriented, ready to act as the first point of contact for property-related enquiries, supporting the management of commercial estates and surplus assets.

Day-to-day of the role:

• Handle and respond to incoming enquiries via email, phone, and online systems.
• Act as the first point of contact for property and land-related queries.
• Triage and assess requests, extracting key information.
• Log, track, and allocate enquiries to the appropriate teams.
• Maintain accurate records across internal systems.
• Support the reduction of enquiry backlogs.
• Provide general coordination and administrative support.

Required Skills & Qualifications:

• Strong organisational and coordination skills.
• Excellent attention to detail and accuracy.
• Ability to manage and prioritise a high volume of enquiries.
• Confident using IT systems and databases.
• Strong communication skills.

Desirable:

• Experience in a help desk, service desk, or coordination role.
• Background in property, estates, or facilities management.

Benefits:

• Hybrid working model with a minimum of 1 day per week in the Sheffield office.
• Option for additional office-based working if preferred.
• Full training and support provided.
• Opportunity to join a well-established, income-generating service.
• Strong development potential within the team.
• Possibility of contract extension or permanent opportunities.

To apply for the Service Support & Help Desk Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.