Senior Business Analyst

Here at Ruby Energy we continue to grow and have a new position available for a Senior Business Analyst,

Please note for this role you would based at our Head Office in Fleetwood Lancashire

Role Overview

As a Senior Business Analyst, you will lead the analysis and design of complex change initiatives, shaping solutions that deliver clear business value. You'll act as the key link between stakeholders and delivery teams, while also developing Business Analysis capability across the organisation.

Benefits:

• Working hours - Monday to Friday
• Clear Career Progression Pathways
• In-House Learning & Development Team
• Buy & Sell Annual Leave Scheme
• Paid Birthday Leave
• Company Pension
• Referral program
• Free onsite parking
• Employee Assistance Programme (EAP)
• Access to Employee Health Scheme
• Career development
• Employee Recognition Incentives
• Company events
• Monthly dress down days
• Tea & coffee facilities & On-site Canteen
• Local discounts / benefits

Main Responsibilities (but not limited to):

• Lead requirements across complex projects, from discovery through to delivery.
• Facilitate workshops, challenge assumptions, and shape clear solution outcomes.
• Define epics, features, and user stories aligned to business value.
• Conduct gap analysis, root cause analysis, and cost-benefit assessments.
• Develop "As Is" and "To Be" process maps and transition roadmaps.
• Analyse data and present insights to senior stakeholders.
• Ensure high-quality documentation, traceability, and delivery alignment.
• Support testing and change readiness to embed solutions effectively.
• Mentor Business Analysts and drive best practice across the function.

Experience Required:

• Senior BA experience in fast-paced, complex environments
• Strong Agile delivery experience (plus SDLC / waterfall exposure)
• Excellent stakeholder management, including senior leadership
• Strong workshop facilitation and requirements gathering skills
• Create high-quality, value-driven user stories and acceptance criteria
• Experience in process mapping, data analysis (incl. SQL), and modelling
• Experience mentoring or leading other BAs
• CRM / system transformation experience
• Utilities or energy sector experience (desirable)

Competencies:

• Ability to work with different departments and personalities
• Team work - you are proactively assisting and involving others
• Fantastic organisational skills
• High level of professionalism and confidentiality
• Ability to work to tight deadlines and manage high volume positions
• Excellent attention to detail
• A proactive and results-oriented mindset

Who are we?

Launched in 2002, we're experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence. At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business's unique energy needs are met with precision.

The Ruby Way

Ruby's values are at the heart of everything we do:

Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service.

Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding

Committed: We use innovative solutions to improve our services and always stick to our word.

We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs.

What you need to do now

If you would love to join us we encourage you to apply now!

Be part of our bright future and talk to Ruby today