Service Designer

Service Designer National NHS Programme

Rate: 500/day (Inside IR35)

Location: Leeds, 1 to 2 days/month onsite

Duration: Until November 2026

Start: ASAP

The Role

An experienced Service Designer is needed for a high-visibility national NHS programme. You will lead service design across complex, multi-stakeholder workstreams, shaping services used by patients and clinicians across England. GDS and NHS experience are essential requirements.

Key Responsibilities

• Lead service design activity from discovery through to live across one or more workstreams
• Plan and facilitate workshops, co-design sessions, and stakeholder alignment activities
• Produce journey maps, service blueprints, and experience maps to a high standard
• Work closely with user researchers to keep design decisions evidence-led
• Contribute to alpha and beta phases and support GDS service assessments
• Present design work clearly to senior clinical and operational stakeholders

Essential Requirements

• Proven NHS or Government service design experience - non-negotiable
• Deep knowledge of GDS standards and the service design lifecycle
• End-to-end service design experience across multiple phases
• Strong facilitation skills with mixed, senior stakeholder audiences
• Confident communicator able to present to clinical and programme leadership
• Experienced in agile, multidisciplinary delivery teams

Apply now or email for more information