Technology Services Assistant Manager

Migrant Help have an exciting opportunity to recruit a Technology Services Assistant Manager to join our team!

Location: Dover (hybrid)
Contract: Permanent
Salary: £43,000

About us:

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential.

We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

The Technology Services Assistant Manager role:

Part of the Technology team, the Technology Services Assistant Manager is a new and exciting role at Migrant Help. You will be monitoring and maintaining all aspects of our IT infrastructure, including on-premises systems, cloud services, and data platforms. In addition to business-as-usual operations, the Technology Services Assistant Manager is actively involved in ongoing technical projects, with a strong emphasis on emerging technologies.

If you have demonstrable experience implementing new systems with a strong understanding of Office 365, and are looking for an exciting role that makes a difference, we d love to hear from you!

Key responsibilities of our Technology Services Assistant Manager:

• Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and the management of urgent or complex support issues.
• Monitor and manage incident and request delivery by Managed Service Providers, ensuring performance is in line with agreed Service Level Agreements and escalating issues where required.
• Ensure consistent application of agreed call handling, incident management, and request fulfilment processes across the Service Desk.
• Provide remote and on-site technical support to colleagues across multiple locations where necessary.
• Be accountable for Technology s operational input into the joiners, movers, and leavers process, ensuring all required activities are completed accurately and on time.
• Escalate unresolved or high-risk technical issues to senior Technology staff or third-party suppliers as appropriate.
• Document resolutions for common issues and actively contribute to the development, maintenance, and quality assurance of the IT knowledge base.
• Support the rollout of new hardware, software, patches, and system upgrades, working in line with agreed change and release processes.
• Identify opportunities for operational efficiency and continuous improvement within Technology services, feeding recommendations into the Technology Services Manager.
• Maintain accurate asset registers for hardware and software, including tracking lifecycle status, allocation, and compliance.
• Oversee the operational aspects of purchasing IT equipment, software, and services in line with agreed standards and procurement processes.
• Ensure day-to-day compliance with data protection, information security, and cybersecurity policies across supported systems.
• Occasionally deliver training, guidance, or engagement sessions to colleagues to support effective self-service and a shift-left support model.
• Monitor and manage support and reporting for ClearVoice colleagues supported by this role.

The experience and skills you need

• Working knowledge of Windows 10, 11 and Server operating systems.
• Working knowledge of MDM across Android and IOS operating system.
• Extensive experience with Active Directory (AD) and Azure AD.
• Project resource experience to assist with the implementation of new systems.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

• This post is subject to a Disclosure and Barring Service (DBS) check
• This post is subject to Security Clearance therefore applicants must:
• Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
• Be able to provide continuous UK address history for the previous 5 years
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

These are some of the benefits we offer

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 19 June 2026

If you are interested in becoming our new Technology Services Assistant Manager, please click 'APPLY' today. We look forward to hearing from you!

Artificial Intelligence (AI) can be a valuable tool during the application process, for example to help structure your sentences and identify your transferable skills. However, please ensure you don t rely on it entirely. As your application will be reviewed by people, not systems, it is often easy to recognise when AI has been heavily used. We want to hear your unique voice and understand your experience.

Selection Criteria

Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.

We encourage applications from disabled people and aim to progress candidates who meet the minimum criteria to the next stage of the recruitment process, For more information on how we apply the disability confident scheme.

Please note this vacancy may close early depending on applications received

As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.

Migrant Help is proud to be an equal opportunities employer.