| Description: |
About Scrumconnect Consulting
Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. With a strong commitment to user-centred design and agile delivery, we continue to build innovative digital services that truly make a difference. Role Overview We are seeking an experienced Test Analyst (SFIA Level 4) to join our team. You will work as part of a blended Agile delivery team, contributing to the testing of CRM-based services built on Microsoft Dynamics 365. Working alongside multidisciplinary teams and specialist delivery partners, you will help ensure reliable, secure, and accessible digital services. Key Responsibilities - Design, write, and execute functional, regression, and end-to-end test cases for Microsoft Dynamics 365-based services.
- Develop and maintain BDD feature files using Gherkin, collaborating with Business Analysts and Developers to refine acceptance criteria.
- Contribute to the setup and maintenance of test automation frameworks (eg, Cypress, Selenium WebDriver) integrated with Azure DevOps CI/CD pipelines.
- Perform API testing using Postman and database testing using SQL Server.
- Create and manage test data within Dynamics 365 CRM Case Management modules, ensuring data integrity and GDPR compliance.
- Provide testing support for live services maintained by support teams.
- Raise, track, and manage defects throughout the full life cycle using Azure DevOps.
- Support User Acceptance Testing (UAT) sessions with business stakeholders and end users.
- Ensure all testing activities align with GDS Service Standards, WCAG 2.2 AA accessibility requirements, and organisational technical standards.
- Collaborate with data teams to ensure Dynamics 365 changes align with agreed data models and taxonomies.
- Contribute to Agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives.
- Produce clear test reports and share quality metrics with delivery managers and stakeholders.
Essential Skills & Experience - Demonstrable experience in functional, regression, and end-to-end testing of enterprise CRM applications.
- Hands-on experience with Microsoft Dynamics 365 in a testing environment.
- Practical experience writing BDD scenarios using Gherkin and working within BDD frameworks.
- Experience using Azure DevOps for work item management, test execution, and CI/CD integration.
- Experience with at least one test automation framework such as:
- Cypress
- Selenium WebDriver
- Protractor
- API testing experience using Postman.
- Database testing experience using SQL Server.
- Working knowledge of Agile/Scrum methodologies and participation in Agile ceremonies.
- Familiarity with GDS Service Standards and accessibility requirements (WCAG 2.2 AA).
- Strong verbal and written communication skills with the ability to collaborate effectively across distributed teams.
- ISTQB Foundation Level certification (or equivalent).
Desirable Skills & Experience - Previous experience testing within government or public sector digital programmes.
- Experience testing Power Pages or Power Automate solutions.
- Familiarity with JSON, XML, or XSLT data formats used in CRM integrations.
- Experience with performance and load testing.
- Knowledge of SharePoint integration testing within Microsoft Dynamics 365.
Standards & Compliance All testing activities must be conducted in line with the following standards: - GDS Service Standards
- WCAG 2.2 AA Accessibility Standards
- GDPR Compliance
- Digital, Data and Technology (DDaT) Capability Framework
- Agile Delivery Methodologies
- Government Design System principles
- Information Security Standards, including ITHCs and AtOs
- Technology Code of Practice
Key Competencies - Strong analytical and problem-solving skills
- Attention to detail and commitment to quality
- Excellent communication and stakeholder engagement skills
- Ability to work effectively within Agile, multidisciplinary teams
- Proactive approach to identifying risks, defects, and quality improvements
- Ability to manage competing priorities in a fast-paced delivery environment
Diversity & Inclusion
At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and experiences, and we actively encourage applications from women, people with disabilities, under-represented communities, and those seeking flexible working arrangements.  |
