Search

Workplace IT Engineer

Posted: 11/06/26
Recruiter:Red Personnel
Reference:3121084447
Type:Permanent
Disciplines: Systems Engineer
Salary:£225 Hourly
Location:London
Description: Workplace IT Engineer (2nd Line Support)

West London Ongoing Temporary Contract ASAP Start
£174 per day PAYE or £225 per day Umbrella

Full time site based role with as this is supporting the wider members of the team with both hardware and software

A West London Local Authority is seeking an experienced Workplace IT Engineer to join their IT & Digital Services team on an ongoing temporary basis.

This is a site-based role requiring travel across multiple locations within the borough, so a full UK driving licence is essential.

The Role

You will provide 2nd line support and deliver high-quality workplace technology services to council staff. This includes supporting hardware, software, and end-user issues both remotely and onsite.

  • Resolve 1st and 2nd line incidents via face-to-face support, telephony, and remote tools

  • Deliver hands-on support across multiple council sites

  • Install, configure, and decommission IT equipment, including cabling and network patching

  • Support print services and liaise with third-party providers (e.g. Ricoh)

  • Manage and prioritise escalations, including VIP support cases

  • Work collaboratively with wider Digital Services teams on issue resolution and projects

About You
  • Proven experience in 2nd line IT support within a complex environment

  • Strong troubleshooting skills, including backend analysis

  • Experience supporting hardware, software, and network infrastructure

  • Comfortable working across multiple sites and delivering in-person support

  • Ability to manage priorities and communicate effectively with stakeholders

  • Experience supporting VIP users and handling escalations

  • Full UK driving licence required

Additional Information
  • Site-based role across borough locations

  • Ongoing temporary assignment

  • Subject to pre-employment vetting checks

Recruiting now

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our cookie policy OK