Serve as the principal technical authority for all matters related to end user computing, including desktops, laptops, mobile devices, and peripheral support.
Provide advanced troubleshooting and guidance for escalated technical incidents and service requests.
Advise and mentor team members, fostering technical growth and knowledge sharing within the team.
Lead the evaluation, selection, and implementation of new end user computing technologies and solutions.
Develop and maintain technical standards, documentation, and best practice guidelines.
Collaborate with other IT teams and stakeholders to ensure seamless integration and support of end user computing solutions.
Monitor and analyse support trends, identifying opportunities for process improvements and automation.
Ensure compliance with organisational security policies and data protection regulations in all technical solutions.
Act as a technical escalation point for complex or high-impact incidents.
Participate in project work, representing the end user computing support perspective and ensuring technical requirements are met.
