ITIL Change & Problem Manager (Bradford, West Yorkshire)
Salary: £51,000 + bonus + benefits Working pattern: Hybrid, 2 days per week on site
Exalto Consulting is recruiting a ITIL Change & Problem Manager to improve service stability and ensure changes land safely. You'll own the governance around change and problem management, bring structure to root cause analysis, and turn learning into measurable improvements.
What you'll be doing
Owning the end to end change process, including assessment, scheduling, approvals, and communication
Chairing CAB meetings and ensuring risk, impact, and dependencies are understood
Leading Problem Management, including trend analysis and root cause investigations
Driving post incident reviews and making sure actions are followed through to completion
Building reporting and insight around change success rates, repeat incidents, and service improvements
Working closely with technical teams and stakeholders to embed consistent ways of working
What you'll bring
Strong hands on experience in Change and Problem Management within an ITIL aligned environment
Confident leading CABs and influencing across technical and business stakeholders
Practical root cause analysis skills and a structured approach to continuous improvement
Strong documentation and communication skills, able to keep teams aligned
ITIL Foundation certification (or equivalent experience) is preferred
