| Description: |
Senior IT Engineer Fyfield, Oxfordshire Full Time £46,000-£58,000 per annum (depending on experience) Business/performance related bonus Are you ready to take your career to the next level with a company that has been a cornerstone of IT solutions for businesses for over 30 years? Our client is passionate about technology, innovation, and creativity. They are seeking a dynamic Senior IT Engineer with a focus on Cisco networking and Fortinet Firewalls to join their team and contribute to their continued success. The Role You will play a crucial role in implementing and managing new projects and installations, providing remote and on-site end-user support, and maintaining existing infrastructure. Your responsibilities will include problem analysis, documentation, and ensuring configurations are up to the highest standards. Key Responsibilities Network Design & Implementation - Architect scalable networking solutions based on individual business requirements
- Work with senior management to define Aegis policies and procedures
- Create network topologies and diagrams
- Recommend network hardware and software improvements to enhance service delivery and profitability
- Implement new network technologies and infrastructure upgrades
Support, Maintenance & Troubleshooting - Monitor network performance and identify potential issues
- Conduct problem analysis and investigations, diagnosing and resolving complex network problems
- Ensure all systems are monitored and backed up at agreed intervals
- Perform routine network maintenance checks
- Provide and coordinate on-site end-user support
- Escalate critical network issues to management when required
Network Security - Implement network security policies and best practices
- Ensure network systems are protected and accessible only by engineers with the appropriate skillset
- Identify and mitigate network vulnerabilities
- Test and apply security patches and firmware updates to maintain system security
Capacity Planning & Optimisation - Assess network capacity and plan for future growth
- Optimise network performance through traffic analysis and necessary adjustments
- Implement network load-balancing strategies
Team Leadership & Mentoring - Provide technical guidance and support to junior engineers
- Train and develop team members on new technologies
- Review and approve network changes
- Support other teams when required to ensure customer systems remain operational and maintained
Documentation & Reporting - Maintain detailed network documentation, including procedures, configurations, and diagrams, to a high standard
- Generate network performance and security reports for management
Network Management Responsibilities - Operational management of networking systems
- Manage field engineers to ensure fixes and installations are completed within contractual and project timescales
- Advise senior management of any required changes to engineer schedules to ensure adequate team coverage
- Manage network-related projects
- Participate in management meetings relating to network projects and support tickets
- Collaborate with other teams to ensure projects are delivered as defined
- Participate in engineer reviews and training schedules
- Ensure all new deployments and upgrades are updated within WUG, SolarWinds, and IT Glue
Requirements Essential - 4-5+ years' experience in a similar IT infrastructure or network engineering role
- Proven ability to build and maintain lasting customer relationships
- Expertise in providing both remote and on-site support
- Ability to commute to Fyfield, Oxfordshire and work in a fully office-based role
- In-depth knowledge of Cisco routers and switches
- Experience with Fortinet firewall configuration, management, and reporting
- Strong networking knowledge, including TCP/IP, routing, connectivity, and IT security
- Windows Server administration experience
- Excellent written and verbal communication skills
- Active Directory and Azure AD administration
Desirable - Strong Microsoft technology experience, including Azure, Microsoft 365, and Intune
- Experience with Windows Hyper-V and Hyper-V clustering
- Experience supporting Windows 10/11 and Apple devices
- Experience with Intune, Apple, and Meraki MDM solutions
- Knowledge of backup technologies and disaster recovery processes
- Microsoft SQL Server experience
What s In It For You - Business/performance-related bonus
- Potential company vehicle for the right candidate
- Company pension
- Employee discount
- Flexible schedule
- Private Health Care
- Group Life
- Eligible for profit-share after 12 months of continuous service
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