AI Engineer

The AI Engineer is a hands-on role where you ll work across the full development lifecycle, from shaping ideas and building prototypes through to deploying production-ready solutions. You ll play a key role in applying AI and modern software engineering practices to real-world service challenges.

As AI Engineer, you ll be part of a small, collaborative team, working closely with product, user experience and operational colleagues to deliver impactful, user-focused solutions.

This role is predominantly home-based with occasional attendance at our Birmingham Office (minimum of four days per year). However, during probation more frequent office attendance will be required to ensure you receive full support.

What You ll Be Doing

• Designing and building applications and tools using modern engineering practices

• Developing integrations, APIs and automation to support key services

• Translating business and user needs into working technical solutions

• Exploring where AI and automation can add value to real workflows

• Building and testing prototypes, then iterating based on feedback

• Supporting deployment and early-stage live running of new solutions

• Collaborating with non-technical stakeholders to shape and refine ideas

What We re Looking For

Core Experience

• Strong background in software or application development

• Experience working with Python and/or Microsoft technologies

• Experience building and integrating APIs and services

• Ability to deliver solutions end-to-end (design through to deployment)

• Confident communicating technical concepts to non-technical audiences

AI & Innovation

• Good understanding of AI / Generative AI concepts and use cases

• Interest in applying emerging technologies to solve real problems

Nice to Have (but not essential)

• Experience building AI-enabled features or tools

• Knowledge of technologies such as RAG, vector databases or LLMs

• Background in regulated, public sector or customer-focused environments

• Experience working with CRM, contact centre or case management systems

• Awareness of accessibility, data protection or service design principles

What We Offer:

We believe in taking care of our people, and we offer a great range of benefits, including:

• 29 days annual leave plus bank holidays

• A contributory pension scheme

• Flexible hybrid working arrangement

• Generous Life Insurance

• Wellbeing days to support your mental health

• A healthcare cashback scheme

• Access to an Employee Assistance Programme

• Working outside the UK (up to 30 days in a 12-month period)

• Free on-site gym

• Enhanced maternity pay

Recruitment Process

We will review all applications after the closing date and contact shortlisted applicants thereafter

• Stage 1: informal chat

• Stage 2: interview

Accessibility and Adjustments

We want every candidate to feel confident and supported. If you need any adjustments or have specific preferences during the recruitment process, just let us know and we ll do our best to accommodate you.

Important Information

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.

Our Commitment to Inclusion

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: We put people first, We support each other, We solve problems underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work. We warmly welcome applications from all backgrounds.