Senior Business Analyst - Government Commercial Agency - G7

Birmingham, Liverpool, Newport (Gwent)

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Call to action

Ready to shape digital services that impact millions and turn complex challenges into clear solutions? This role bridges the gap between organisational goals and digital delivery, translating stakeholder needs into evidence-based requirements. By ensuring our services are user-centred, you'll deliver efficient outcomes that bring real value to the nation.

Job Summary

As Senior Business Analyst, you will lead and shape business analysis across complex digital products, services and transformation initiatives. You will work collaboratively with product, delivery, design, data and technical teams to understand organisational objectives, user needs and service challenges, translating these into clear, evidence-based recommendations and actionable requirements. You will facilitate stakeholder engagement, analyse business processes and service performance, identify opportunities for improvement, and support strategic decision-making to maximize value and outcomes. Through application of user-centred and data-informed approaches, you will help ensure GCA's digital services are accessible, effective and aligned to organisational priorities, while championing business analysis best practice and contributing to the continuous development of the profession.

Key Accountabilities:

• Lead and develop high-performing teams through performance management, regular feedback, and mentoring, while advancing the Business Analysis profession.
• Lead business analysis activities across assigned products, services and transformation initiatives.
• Elicit, analyse and validate business, user and stakeholder needs.
• Develop and maintain requirements, business models and process maps.
• Facilitate workshops and stakeholder engagement to inform decision-making.
• Provide evidence-based analysis, options and recommendations.
• Support product and delivery teams to define and realise measurable benefits.
• Identify business risks, impacts, dependencies and opportunities for improvement.
• Champion user-centred, accessible and data-informed service design.
• Promote business analysis standards, methods and continuous improvement.

Essential Criteria (to be assessed at application stage):

• Demonstratable experience leading business analysis activities across complex digital products, services or transformation initiatives within multidisciplinary environments, while eliciting, analysing and translating business, user and stakeholder needs into clear requirements, user stories, process models and actionable recommendations.
• Evidence of ability to facilitate workshops and engage with diverse stakeholders to build consensus, challenge assumptions and support evidence-based decision-making across complex organisational contexts.
• Ability to analyse business processes, service performance, data and operational challenges to identify opportunities for service improvement, measurable benefits and effective solutions.
• Experience in applying recognised business analysis methods, tools and techniques, with the ability and experience of coaching others, promoting business analysis best practice across teams and organisations.
• Line manager experience/capability