Application Development & Support Analyst

Harris Fowler is a specialist Personal Injury and Clinical Negligence law firm, where our IT department plays a vital role in driving operational efficiency and innovation. We are seeking a technically minded individual to join our IT team as an Application Development & Support Analyst. This is a primarily office-based role in Taunton, Somerset, with hybrid working available following successful completion of probation. Applicants should live within a reasonable commuting distance of Taunton.

In this role, you will be responsible for supporting and developing our legal case management systems, providing day-to-day IT support across the business, and helping to improve business processes through technology. Experience with Visualfiles is highly desirable; however, we'd also like to hear from candidates who have developed or supported similar workflow or case management systems and are keen to learn and develop within our environment.

Job Description

• Develop and maintain Visualfiles workflows, forms, templates and automation
• Support and improve the firm's legal systems and business applications
• Produce reports using SQL, Power BI and Excel
• Provide day-to-day IT support to colleagues
• Assist with system upgrades, testing and implementations
• Support third-party system integrations
• Create and maintain technical documentation
• Deliver user training where required

Essential Skills & Experience

• Development experience using Visual Basic (VB) or similar
• Experience with workflow scripting and automation within a case management or business system
• Experience of screen, document, and form creation and maintenance
• Understanding of database management principles
• Ability to create and maintain workflow and technical documentation
• Comfortable working in a role that combines system development and general IT support
• Strong problem-solving skills and attention to detail
• Good communication skills, with the ability to explain technical issues

Desirable Skills & Experience

• Knowledge of HTML (particularly in relation to forms and Form EVO)
• SQL experience or familiarity
• Experience working with Visualfiles or another legal / case management system
• Experience within a legal or professional services environment

Why Join Us?
At Harris Fowler, you will have the opportunity to work in a collaborative and supportive environment where your ideas are valued, and your expertise directly contributes to our success. We invest in our people and our systems, ensuring you have the tools, training, and support you need to excel.