1st / 2nd Line Support

Location: Manchester On-site, 5 days per week

We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies.

• Provide 1st and 2nd line support to end users, both remotely and on-site.
• Manage and resolve hardware, software, and network issues.
• Support Office 365, Exchange, and on-premise systems.
• Respond to and resolve tickets using the company s helpdesk system.
• Install, configure, and maintain IT equipment.
• Escalate complex issues to senior engineers as required.
• Maintain excellent communication with users, keeping them informed throughout the support process.

• Proven experience in a 1st/2nd line IT support or helpdesk role.
• Strong troubleshooting skills and ability to resolve issues efficiently.
• Experience with Office 365, Exchange, and on-premise environments.
• Confident with hardware installation, maintenance, and problem resolution.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

• Excellent career progression and training opportunities
• Good holiday entitlement